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Troubleshooting Tips

 

These large big box retailers have sold several different models of lift chairs over the years.  In the last few years, however, they have sold a heat & massage chair with the parts listed below.  The stores have sold thousands and thousands of these chairs, as they have priced their chair with heat/massage features for even less than other manufacturers have priced their standard lift chairs.

Shipping within the continental USA is included in the prices quoted.  We stock these parts in our warehouse for quick shipment.  If you have any questions on whether a particular part will fit your needs,  please let us know.  If you need something not listed, either call or E-Mail us.  Either way, we will need the chair manufacturer, serial #, detailed description of part needed, etc and we will do the research and get back with you promptly (you may have to look on the "law tag" sewn to the bottom of the footboard for the chair manufacturer, and on the frame behind the chair for the serial #).

Need help deciding where the problem is?  Then please click here for our troubleshooting guide, which shows common problems and their possible solutions.

Free Shipping in the Continental USA on All Lift Chair Parts (see Below)

Below we list the way we normally ship our parts; we don't have to spend the extra to ship the most critical parts by FedEx and Priority Mail (none of our competitors do...), we just feel that its the right thing to do... Most folks that need lift chair parts need them right now, not several days or weeks later.  We hope you take this in consideration when you decide where to buy the parts you need... However, if you need them even sooner, just give us a call and we can figure the shipping charges for Express Mail or FedEx Express; we only charge you what the delivery companies charge us - we aren't looking to charge outrageous shipping charges to people that are already in a bind and need some help...

A personal note to our parts customers:  I realize that for most of you, repairing lift chairs is not your primary occupation; many of you are attempting this for the first time.  I just want to assure you that the vast majority of the parts we list here can easily be installed by almost anyone (please keep in mind that the last statement was made by a service technician that made his living by doing service calls...)  I also want you to feel comfortable doing business with us and our company.  We invite you to click here to read about us and the way we try to do business.  You can also click here to read some of the testimonials that folks have sent in after they have completed their repairs.  If you have a question about our parts warranty or parts return policy, you can click here to go to our Guidelines page.  I invite you to take a look at the information on the links above,  and then you can make a decision if we are the kind of people that you want to do business with.

A note about ordering parts online:  We have had many customers who call in to the shop to place their parts orders.  When I ask why they called in to order, they normally say that they thought they would get it quicker if they called it in.  Actually, the opposite is true: When parts are ordered online through our shopping cart, we can download the order in our accounting system and get the parts shipped out quickly.  In fact, most online orders sent in by 10:00 CT will be shipped out the same day.  Orders that are called in have to be manually processed, and it normally takes an extra day to be input and shipped.  While we truly don't mind if you call in with questions, etc, please don't call in your order expecting to get it quicker that way.  One exception:  If you need the part overnight, and you are willing to pay the shipping expense for Express Mail or FedEx, you can all in (by 1:00pm CT) and most orders can be shipped out that day.

Component Parts
#5210   Heat/Massage Hand Control with 8 Pin Connector $148.00 See  Note 4 Below for More Information
$88.50  with Free Priority Mail Shipping

Heat Massage Hand Control
Qty: Price: $88.50

#6200 Model ML5-006 Motor $292.00 See  Note 1 (VERY IMPORTANT NOTE BELOW) for More Information
$148.50  with Free Priority Mail or FedEx Ground Shipping

Low Volt Motor Only
Qty: Price: $148.50

#6232  Power Supply Transformer with Battery Backup $108.00 $62.50 with Free Priority Mail Shipping

Power Supply Transformer w/Battery Backup
Qty: Price: $62.50

#6240  Power Cord (from transformer to control box) $48.00 $24.50 with Free 1st Class Mail Shipping

Okin Power Cord
Qty: Price: $24.50

 #5220 Lift Chair Control Box $184.00 $124.50  with Free  Priority Mail Shipping

Lift Chair Control Box
Qty: Price: $124.50

#5240  Power Cord (from control box to motor) $48.00 See  Note 2 Below for More Information $24.50 with Free 1st Class Mail Shipping

Power Cord from Control Box to Motor
Qty: Price: $24.50

#8290 Tranquil Ease Model 2802HL-PR3 Heat Massage Hand Control $92.00 See Note 5 Below for More Information $68.50 with Free Priority Mail Shipping
 

Tranquil Ease Heat Massage Hand Control
Qty: Price: $68.50

 #8292 Tranquil-Ease FR-LIFT Control Box $124.00 See  Note 6 Below for More Information $64.50  with Free  Priority Mail Shipping

Tranquil-Ease FR-LIFT Control Box
Qty: Price: $64.50

#6252  Metal Connector (on End of Lift Tube) $48.00 See  Note 3 Below for More Information $28.50 with Free 1st Class Mail Shipping
 

Okin Metal Connector
Qty: Price: $28.50

Information Notes on Parts Above

Note 1:  We use our Okin Deltadrive motor as the replacement for the ML5-006 motor from Mulin Electric.  The Deltadrive is an exact replacement for the ML5-006 as far as stroke length and power rating.  The Deltadrive has one extra cord on it that will not be used in this configuration. 

Note 2: This power cord connects the control box under the chair to the motor.  It has a male 2 pin connector that goes into the control box, and a 5 pin male connector that plugs into the motor.

Note 3:  This is the connector on the end of the stroke tube; a clevis pin goes through this piece and the chair lift mechanism to hold that end of the motor on the chair.  NOTE: The original connector on the ML5-006 motor from Mulin is smooth around with a round hole.  The replacement connector from Okin has ridges and a six sided hole, but will work perfectly with the ML5 motor.  Please remember that this connector has reverse or "left-handed" threads, so you turn it the opposite direction that you normally would.

Note 4:  There have been several different versions of this hand control; some had "up & down", some had "fwd and back", but as long as your hand control has this shape, and the buttons are in these approximate positions, it will be the correct one (we always ship the most current version).  The hand control has a round plug with eight pins, and it plugs into the control box under the chair.

Note 5:  This hand control is manufactured by Tranquil Ease, and is sometimes used with chairs that have an Okin or equivalent system.  The back of the control will list a "model # 2802HL-PR3" on the control.  It has a one piece cord with a nine pin screw on connector that looks like what would screw into the back of a computer.

Note 6:  This is the control box that is used with chairs that have our part # 8290, 8291, and 8298 hand controls.  It will have the name "Tranquil-Ease" and the notation "FR-LIFT" on the control box.

Contact Information

Telephone            
Toll Free 888-871-0312 or 615-273-3426
FAX
Toll Free 888-871-2125 or 615-273-3428
Postal address
Medical Center Supply
6999 Craddock Ln
Lascassas, TN 37085
Electronic mail
General Information: info@medicalcentersupply.com
Sales: sales@medicalcentersupply.com
Customer Support: custservice@medicalcentersupply.com
 
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