FAQ

Are your prices the lowest? Other websites seem cheaper.

We don’t guarantee the cheapest prices on quality medical equipment. We choose the equipment we offer for sale very carefully. We have repaired thousands of wheelchairs, beds, etc, in hospitals, nursing homes and residences. That experience teaches you very quickly which brands and models last under everyday wear and tear — and which don’t. I have seen wheelchairs with broken welds, dangerous sharp points and flimsy framework. As 19th Century English author, John Ruskin, said, “There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper.”

How can you afford to offer free shipping?

Most of the manufacturers we work with offer free shipping, and we pass that savings on to our customers. And that brings up one of my pet peeves: If these manufacturers offer free shipping to us, they most likely offer it to our competitors, too. So why do some of our competitors only offer their customers free shipping over a set amount, if at all?

Why buy from you instead of going to my local store?

If you absolutely must have something right away, you probably should buy locally. But if you can wait a short time, we can save you a considerable amount of money on your purchase. And we’ll do everything in our power to get you the right equipment for your needs. Sometimes a store salesperson will suggest a particular model. Is that what’s really right for you, or is that the model that pays the highest commission?

Who provides repair service if I buy online from you?

We get this question fairly often. We only use manufacturers who stand behind what they sell. In fact, one of our criteria in choosing vendors is their ability to provide nationwide service to take care of problems if they arise.

Local stores don’t always have a competent repair department. Our office took care of service work for several local stores because they didn’t have qualified technicians to do the work. Also, there’s no guarantee that your local store will even be around if you have a problem; we get calls several times a week from customers looking for their store that has gone out of business. We’ve been in business for over 30 years, and we’re here for you!

How do you select the equipment you carry in your store?

It’s mostly common sense, based on years of experience (both good and bad) with all the manufacturers. We feel it comes down to the following, in order of importance:

  • Quality: What type materials were used, how is it assembled, will it last? As I mentioned in the About  section, we have done both warranty and maintenance work on all this equipment for the past 20 years, mostly in institutional (hospital and nursing home) settings. These institutions are the hardest environment for equipment on the planet. Nursing home residents often run wheelchairs into walls and furniture; beds are used 18-24 hours a day; walkers and rollators are used constantly; oxygen concentrators are left on all day and night.
    After you do maintenance for awhile, you find out what brands and models hold up and which brands you will work on again and again. Invariably, the ones we have problems with are the cheaper items that someone bought trying to save a few dollars. The good ones, the ones we hardly ever work on, are the ones we sell.
  • Vendor Customer Service: About once or twice a week, I get a call from someone who bought a scooter, lift chair, paraffin bath, etc., and can’t get any satisfaction. Either no one is around to service it, or the company they bought it from has gone out of business. We choose only vendors who provide expert, quick customer service.
  • Price: Notice how this isn’t in first place? I need to save money as much as anyone else but all too often, we don’t look at the big picture. As I said earlier in this section, there’s always someone out there who will make a product a little worse and sell it a little cheaper. Everyday, I see caregivers buying critical equipment for loved ones, trying to save a few dollars by buying the cheapest.
  • Availability: Some companies build great products and give great customer service, but always run out of stock. I’m not always thrilled at the lead times for the products we sell on these pages; I sometimes wonder if they have the same sense of urgency that I have. But I understand that some times of the year are more busy than others, and they ship promptly more often than not. If there’s a delay on anything you order here, rest assured that you will be notified and updated until the product arrives.

Do you run sales or match other stores’ prices?

We are very much like Walmart, but without the billions of dollars in the bank. Our pricing policy is, we list our everyday low prices. It’s like all our products are on sale all the time. Occasionally, a manufacturer needs to dispose of a quantity of merchandise and discounts it, so we pass that on to you. These sales will usually be on our home page.

As our price guarantee says, if a competitor’s everyday price on an identical item is less than ours, we’ll do everything possible to match that price.

Do you ship internationally?

Yes, we gladly ship to all countries except those on the USA restricted list. Most Canadian orders will be shipped either USPS or FedEx, and a telephone number will be required for customs.

We can ship larger items overseas, but you need to know and accept what it will cost for shipping the product, and for the extra time it will take to clear customs. We will inform you before shipment of the total charges.

Do you accept Medicare or private insurance?

The short answer is: no, we don’t.

At the prices we charge, we simply can’t jump through the hoops of paperwork, nor wait for weeks on end to get paid. If we charged what some of our online competitors charge, not to mention the local brick and mortar folks, we probably could. But with our volume and markup percentage, it just isn’t feasible for us.

We will provide you with a receipt for anything you purchase from us, and you can take that to your insurance company for reimbursement.