Diagnosed the problem and helped me fix it

I would like to personally thank Bobby for his outstanding customer service effort in helping me to get my 90-year-old father-in-law’s 11-year-old lift chair back in operation. Due to past hip and knee surgeries, the proper operation of this chair is important regarding his daily ease of functioning and comfort.
Bobby was great in helping me diagnose the problem (walked me through troubleshooting the motor, transformer and hand control unit) and provided me with several options to get it fixed. He did everything he said he would, when he said he would do it.
Super fast shipping! I wish more dealings with other companies and their service personnel were even half this good. The chair is back in operation and my father-in-law couldn’t be happier. Your company is great to deal with and Bobby is on it.

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