I called you a couple of weeks ago to order a new lift chair. I was complaining to you how my dad’s old chair was only a couple of years old when it broke. You asked what was wrong with it and when I told you about the motor, you said that all it might need was a new collar thing on the motor shaft. You sent the part — a whopping $26 order — and even faxed my husband instructions in how to put it on.
I wanted to buy a $600 chair, and you talked me into a $26 part. That’s the most fantastic customer service I’ve ever seen in my life! If you guys don’t go broke first, I’ll promise you one thing: I will always call you when I need something medical for my dad. And I’m going to tell everyone at his assisted living center about you guys.